Terms of service

General terms and conditions on the Higher Nature website

Welcome to the Higher Nature website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Higher Nature’s relationship with you in relation to this website.

The term “Higher Nature” or “us” or “we” refers to the owner of the website whose registered office is Higher Nature Limited, 10 Discovery Way, Horam, Heathfield, England, TN21 0GE. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Higher Nature’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Please note that VAT charged on orders from this site are subject to local VAT rates

Before you have created and signed-in to your account, product prices are displayed on the site in GBP using UK VAT rate of 20% where it applies. Some products are zero-rated for VAT in the UK and therefore are priced without VAT.

Once you have signed-in and set the delivery address for your order, if that address is in a country with different VAT rates, these will then be applied.

This may cause prices you see on the site to change once you have signed-in. Also if your selected currency is not GBP that switch will also occur when you sign-in which again can make the displayed prices change.

Country	General VAT Rate	Foodstuffs VAT Rate
UK (Default)	20%	0%
Denmark	25%	25%
France	20% (or 10%)	5,5%
Germany	19%	7%
Greece	23%	13%
Ireland	23%	0%
Spain	21%	4%

 

Membership programme

Higher Nature’s Membership programme ceased inviting access for new members as of 28^th August 2024.

The Higher Nature Membership programme remains available for existing members. Members are required to maintain an active membership and must renew their membership before it expires annually. Renewal reminders are sent by email prior to membership expiry, alternatively you may call us on 0800 458 4747 or email us at customerservices@highernature.com to find out your membership expiry date. 

Membership benefits include:

• Save between 5% and 30% on every order
• Free UK shipping
• Receive our monthly newsletter and regular emails
• Choice of membership gift with your second order

Discounts cannot be used in conjunction with Subscribe & Save discounts. 

The membership discount levels are:

Order value	Discount
Up to £25	5%
£25 - £55	10%
£55 - £100	15%
£100 - £200	20%
£200 - £300	25%
£300 - £500	27.5%
£500+	30%

Subscribe & Save terms and conditions

Higher Nature's Subscribe & Save programme is subject a minimum of three reoccurring subscription before the subscription can be cancelled or amended.

You may change/amend the quantity, frequency, and dispatch date of your subscription after your three orders have been fulfilled by Higher Nature.

You may amend frequency and number of products, plus move the delivery dates by up-to one month.

Frequency of orders is typically every 4, 6, 8, 10, or 12 weeks.

There is no maximum limit on quantity of product in each order. Each subscription can incorporate multiple products and will be sent as one order if setup in the subscription platform.

You can amend your order up to 10:00pm the night before dispatch. Amendments after this time may not be accounted for and will result in dispatch of the previous subscription values.

Delivery charges as per standard Higher Nature charges, see our delivery webpage for details.

Only one delivery address will be used for the subscriptions. The delivery address can be updated via your account on the website, alternatively our helpful customer service can support changes to your subscription. Each delivery within a subscription order will incur a delivery fee.

Card payment will be debited on dispatch of first order and all subsequent order dispatch dates. If there is no payment card details on your account, or the payment card has expired, you can update this in the subscription portal or alternatively please call us to update your account.

The Subscribe & Save discount is 15% off the first three orders and then 10% off thereafter. Higher Nature reserves the right to amend the Subscribe & Save programme discount at any time. If programme discount changes result in your subscription cost increasing, Higher Nature will be in contact prior to this coming into effect.

Discount is based on total product retail value, excluding any current special offers and including VAT.

Discount is not given against cost of delivery.

If you have any further questions related to your subscription, you can call our customer services department to speak to a member of the team, during the hours of 9:00am - 5:00pm, Monday - Friday on 0800 458 4747 or alternatively contact us via email at customerservices@highernature.com.

From 1st May, some of our product prices will be increasing by an average of 5% to reflect inflation and ingredient costs going up, and this will impact your subscription. We are freezing your prices until 1st July 2025.

 

Practitioner programme

Practitioner benefits have been designed specifically for professionally qualified health therapists, who are providing personal consultations to clients.

Account holders qualify for discounts on every order, a practitioner phone line for enquiries, and regular emails.

Before opening an account we will need to see your professional qualification certificate, this can be provided to us by email.

Higher Nature's practitioner programme offers a competitive order discount on every order. This discount cannot be used in conjunction with other offers and discounts, including Subscribe & Save.