Privacy policy
Higher Nature is committed to the privacy of all our customers. Any information you provide will be handled in accordance with this privacy statement.
This statement applies to the website highernature.com and explains how we will store and use any information relating to you.
Under the terms of the GDPR (General Data Protection Regulation) which replaces the Data Protection Act from 25th May 2018, we maintain strict security procedures in the storage and disclosure of all customer or visitor information. If you have any concerns or questions about privacy, please contact us at dataprotection@highernature.com
The information we collect
The GDPR says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons:
Contract: your information is processed in order to fulfil a contractual arrangement, i.e. to send an order.
Consent: you agree to us using your information.
Legitimate interest: you have shown an interest in our products or services.
Legal obligation: where there is a statutory or other legal requirement to share information i.e. for law enforcement purposes.
Below is a list of the ways that we may use your personal information and which of the reasons described above we rely on to do so.
| What we use your personal information for | Our reasons (legal basis) |
| Set up a Higher Nature account |
Legitimate interest
|
| Process an order |
Fulfilling a contract
|
| Notify you of order status |
Legitimate interest
|
| Manage your account/provide customer services |
Legitimate interest
|
| Marketing communication to inform you of special offers, promotions that may be of interest to you |
Legitimate interest
|
| Set up a Higher Nature membership |
Legitimate interest
|
| Notifying you of enhancements to our services, such as changes to the website and new services which may be of interest to you |
Legitimate interest
|
| Contact you to undertake customer satisfaction surveys, invite you to provide product reviews or market research |
Legitimate interest
|
Who we share your information with
We work with a number of trusted suppliers, agencies and businesses in order to provide you with a high quality service, such as delivery companies, business that support our website and payment processing providers. We only ever provide information essential to ensuring delivery of your items or fulfilling other important services for you. This may include providing contact information to the relevant courier to ensure the delivery of your order.
How long do we keep your information?
If we collect your personal information the length of time we retain it is determined by different factors and our lawful obligations.
We may need your personal information to establish, bring or defend legal claims. For this purpose we will retain your information for 7 years after the date it is no longer needed by us, the only exceptions being:
| If the law requires us to hold your personal information for a longer period, or delete it sooner. |
| You exercise your right to have the information erased and we do not need to hold it in connection with any of the reasons permitted or required under law. |
| We bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your information until those proceedings have concluded and no further appeals are possible. |
What are your rights?
You are entitled to Data Subject Rights and further information is available from the Information Commissioners website www.ico.org.uk.
| Right of access – to request access to your personal information and information about how we process it. |
| Right to rectification – to have your personal information corrected if it is inaccurate and to have incomplete personal information completed. |
| Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased. |
| Right to restriction of processing – to restrict processing of your personal information. |
| Right to data portability – to electronically move, copy or transfer your personal information in a standard form. |
| Right to object – to object to processing of your personal information. |
| Rights with regards to automated individual decision making, including profiling. |
If you have any general questions about your rights or want to exercise your rights please contact dataprotection@highernature.com
Alternatively you can write to us c/o
The Data Protection Controller
Higher Nature Ltd
10 Discovery Way
Horam
Heathfield
East Sussex
TN21 0GE
United Kingdom
Staying in touch
We would like to keep you up to date with information about new products, special offers and improvements to our services and website. When you set up an account we will ask if you want to receive this type of information. We will also ask you if you would like to receive a gift on your birthday and we will need to capture your date of birth for this purpose. When you join our Higher Nature membership scheme we will automatically keep you up to date with this type of marketing information, unless you ask us to stop.
If you decide you do not want to receive marketing information you can request that we stop at any time by changing your preferences in your account.
Use of cookies
The cookies used on our website are categorised into necessary, statistical, marketing and advertising cookies that allow you to have the full Higher Nature experience. For your peace of mind, on your initial visit to our website you are provided with the option to select which cookies you wish to receive. For the best possible browsing experience we recommend accepting all cookies.
Some pages on our website use cookies, which are programs that collect additional information. We use cookies on our site to analyse visitor traffic to our site. A cookie will also allow us to personalise your visit to our site and treat you as an individual, by remembering your preferences and so you do not have to complete your details each time. Cookies are small pieces of text information that ask your computer permission to allow placement on your hard drive. Cookies do not provide us access to your computer or any information other than that which you have chosen to share with us.
How to control, manage and delete cookies
| Cookie settings in Microsoft Edge |
| Cookie settings in Firefox |
| Cookie settings in Chrome |
| Cookie settings in Safari |
Security
HigherNature.com uses Shopify's system to host and securely manage our website. Shopify maintains PCI compliance and secure hosting, using (SSL) secure server software to encrypt all information you input. Furthermore, as required by the GDPR we follow strict security procedures in the storage and disclosure of information you have given us to prevent unauthorised access. Our security procedures mean that we may occasionally require proof of identify before we are able to disclose sensitive information to you.