Delivery & Returns

Delivery information

Higher Nature’s deliveries are picked, packed and dispatched from our local warehouse. We aim to dispatch all orders within one business day and aim to send the same day if we can.

All orders are sent with our trusted courier Royal Mail using Royal Mail 48™ (all standard orders) or Royal Mail 24™ (express shipping). For larger orders we also use Fedex.

Our delivery options:

  • FREE UK Royal Mail 48™ delivery with orders over £40*
  • £3.90 for UK Royal Mail 48™ delivery for orders under £40*
  • £4.99 to upgrade to an Express service - Royal Mail 24™*

*Please note Royal Mail services are not guaranteed services and can vary depending on levels of service locally. They aim to deliver the next working day for Royal Mail 24™ and within two working days for Royal Mail 48™, with a small minority within three working days.

Parcels move through the Royal Mail network Monday- Friday, though they will also deliver some parcels on a Saturday. This can be disrupted by extreme weather and bank holidays.  

Following recent global events, our delivery service can only be fulfilled to UK, Jersey and Guernsey.

When will my order be sent?  

Higher Nature’s deliveries are picked, packed and dispatched from our local warehouse. We do our best to dispatch all orders within one business day and aim to send the same day if we can however this is not always possible. 

For express service via Royal Mail 24™ we advise you place your order by midday to ensure same day dispatch.

If your order is placed over the weekend it will not be processed until the Monday.

Member delivery service

Higher Nature’s membership programme provides the following delivery service:

  • FREE Royal Mail 48™ delivery to a single UK address.

Please note, if your order is over 2 kilos it will be delivered by 48 hour parcel delivery.

Returns

If you are not satisfied with any Higher Nature product you can return the product unopened, undamaged and in its original packaging for a full refund at any time up to 30 days from the date you received it. If you wish to cancel your order in this way, you must confirm this by phoning / emailing us within 7 days of receipt of the product. We will advise you on how to return the product to Higher Nature.

In the unlikely event that any goods arrive damaged or opened, please let us know and we will replace your order. So that we can give you satisfaction as quickly as possible please call 0800 458 4747 BEFORE returning a product. Remember to enclose your name and address when returning a product to the following address:

Higher Nature, FREEPOST RUBG-KZCH-UHZK,10 Discovery Way, Horam, Heathfield, East Sussex, TN21 0GE, United Kingdom

If you'd like to ask us a question about the website or our products, please email our customer services department.

Delivery or returns query?

If you have any delivery or returns concerns, please phone 0800 458 4747 or email customerservices@highernature.com before placing your order or returning your products.

Why choose Higher Nature

Our Heritage

Founded 30 years ago by an amazing woman and certified clinical psychologist who believed that the mind and body connection is integral to good health, Celia Wright travelled the world looking for the best quality ingredients. Her legacy has inspired three decades of customers, many of whom have trusted our formulas for years. The high standards set by our founder remain today, in every element of our formulations, from expert manufacturers to industry leading ingredient suppliers.

Unique Formulas

We know everything in the body is interconnected, that’s why many of our formulas are a combination of ingredients that work in synergy to support multiple areas of health, not just one. Our complexes are thoughtfully formulated, combining nutrients that work better together, and address both the mental and physical aspects of the areas they target. All our supplements are made with high quality ingredients with key nutrients.

Trustworthy

We believe in full transparency. Every single ingredient we use undergoes a thorough quality approvals process and we disclose all ingredients used in our supplements. Our experts use the most natural ingredients when it's best to do so but won’t dismiss any that are proven safe and effective. Our nature-led, balanced approach ensures we optimise each unique supplement to deliver maximum benefits, allowing you to continue being your incredible self.

Wisdom and Insight

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